Health, Housing and Homeless Services (H3) is a division of Contra Costa County Health Services. The Health, Housing and Homeless Services Division integrates housing and homeless services across our health system; coordinates health and homeless services across county government and in the community; and works with key partners such as the Employment and Human Services Department, the Housing Authority, school districts, housing providers, law enforcement and cities to develop innovative strategies to address the community's health and social needs (https://cchealth.org/h3/). H3 holds multiple roles within Contra Costa's Homelessness Continuum of Care (CoC). One of H3's primary roles is functioning as the Homeless Management Information System (HMIS) Lead Agency. The HMIS is the central database to collect, track, analyze and report uniform client and activity data regarding the provision of shelter, housing, and services to individuals and families experiencing homelessness or who at risk of homelessness within the Contra Costa CoC region. The H3 Data Analyst will be responsible for a variety of data and administrative tasks related to the HMIS, including but not limited to HMIS usage across partnering agencies, data management, analysis, dashboard and report development, and monitoring of programmatic and client level data. Salary Range: $26.59 - $30.79, Hourly ESSENTIAL FUNCTIONS •Collect, maintain, and store HMIS User Agreements. •Ensure HMIS end user adherence to workstation security policies •Detect and respond to violations of the HMIS Policies and Procedures Collect, maintain, and store HMIS User Agreements. •Generate and build reports and dashboards using HMIS reporting tools. Use statistical methods to analyze HMIS program-level data. •Work with a variety of H3 and CoC stakeholders to create a prioritized list of data needs and translate to useful reports. •Identify and recommend new ways to streamline program operations and processes. •Use data to create models that depict trends in homelessness and subpopulation. •Provide 1st level HMIS troubleshooting and technical support to program staff. •Attend HMIS-related meetings and trainings as requested for licensing and proficiency and as required in the HMIS Policies and Procedures. •Monitor data quality at both the program, agency, and system level and work with program managers to develop data quality improvement benchmarks. •Provide administrative support to the Homeless Program office including drafting user manuals, wiki guides, creating forms, invoices, and generating reports as needed. •Other duties as assigned by the H3 Project Manager, H3 Program Director, and/or H3 Research and Evaluation Manager JOB QUALIFICATIONS •Ability to collaborate effectively and work as part of a team. •Strong attention to detail. •Strong technical aptitude.Must have experience with online database applications and must be able to quickly learn new specialized computer/database applications. •Strong analytical skills. Ability to translate and reconcile agency information needs to software requirements. •Candidates should be able to type 45 words per minute or higher and demonstrate proficiency in troubleshooting computer issues. •Ability to manage multiple projects, prioritize, and meet deadlines with minimal supervision. •Must demonstrate a professional demeanor, be personable, and able to interact with diverse audiences and maintain good communication channels. •Effective and professional verbal and written communication skills with staff and other levels of management. •Be fingerprinted and pass a criminal background check. Education/Experience •Bachelor's Degree in Mathematics, Computer Science, or related coursework, or 3+ years in a Data Analyst/Data Mining role •Experience in IT strategic planning and IT project management. •Experience working in a non-profit or government setting with significant information reporting requirements. Preferred Qualifications •Strong organizational and leadership skills. •Knowledge in database tools and SQL or other programming languages. •Background in program research and evaluation •Bilingual, bicultural in Spanish •Lived experience of homelessness and/or accessing behavioral health services. •Previous experience or training in street outreach and clinical case management. •Knowledge of Contra Costa and community resources. •Knowledge of the Contra Costa emergency provider network. •Prior experience with documentation and billing procedures. PHYSICAL DEMANDS StandFrequently WalkOccasionally SitFrequently Handling / FingeringFrequently Reach OutwardOccasionally Reach Above Shoulder Occasionally Climb, Crawl, Kneel, Bend Occasionally Lift / Carry Occasionally - Up to 10 lbs Push/Pull Occasionally - Up to 10 lbs See Constantly Taste/ Smell Not Applicable Not ApplicableNot required for essential functions Occasionally(0 - 2 hrs/day) Frequently(2 - 5 hrs/day) Constantly(5+ hrs/day) WORK ENVIRONMENT General Office and Homeless Shelter Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary: $6806.73-$9820.80 Monthly SUMMARY The Department of Health Services (DHS) Housing for Health (HFH) program is a cohesive team of clinicians, community advocates, program administrators, and other professionals who collaborate with multiple County departments, community-based service providers, cities, and other partners to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. HFH works to meet the needs of people with complex health and behavioral health conditions. Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed. The Business Analyst will collaborate closely with HFH clinical teams in order to analyze, document, optimize, and support the implementation of business processes and systems. The Business Analyst will be expected to identify and deliver practical and data-driven solutions within existing County platforms such as the Comprehensive Health Accompaniment Management Platform (CHAMP) and ORCHID, and will be expected to accommodate for any increases in scope with new technologies/systems for the business. The primary focus will be on understanding clinical workflows, gathering requirements, and translating their business needs into system requirements. The Business Analyst is also expected to proactively seek opportunities to improve its existing technology and processes and recommend alternative solutions where applicable. The Business Analyst is analytical and solution-oriented with the ability to approach problems logically and systematically. They must be comfortable convening and facilitating discussions with clinical stakeholders at all levels and demonstrate the ability to influence, implement, and manage change. This position will also require managing multiple overlapping priorities and timelines. ESSENTIAL FUNCTIONS <ul><li>Serves as a strategic business partner to the HFH Clinical team, providing systems support and serving as a liaison to IT for systems and process-related needs.</li><li>Creates, designs, and formats technical specifications, and other information needed to describe required changes for development.</li><li>Conducts in-depth analysis of HFH Clinical team processes and data tools to gain insights into their strengths and weaknesses, aiming to pinpoint opportunities for technical solutions that automate and enhance business processes.</li><li>Documents current business processes and workflows using techniques such as process mapping and flow charts.</li><li>Collaborates with HFH Clinical team to design and implements optimized processes that increase efficiency and effectiveness.</li><li>Gathers and analyzes business requirements through the facilitation and driving of meetings and working sessions as well as conducting thorough reviews of documentation.</li><li>Translates clinical requirements into clear and actionable business specifications for technology solutions.</li><li>Analyze data from various sources to gain insights relevant to business objectives.</li><li>Manages stakeholder expectations and needs to ensure the business requirements are complete.</li><li>Determines prioritization in collaboration with clinical stakeholders, balancing clinical needs with technical feasibility.</li><li>Maintains comprehensive documentation of requirements, solutions, and processes.</li><li>Provides support to HFH Clinical teams by coordinating with IT staff to help review and provide input for the design of solution from the business perspective and to resolve issues and conflicts.</li><li>Presents findings, recommendations, and updates to stakeholders.</li><li>Creates test scripts to validate solution functionality and ensure it meets business requirements.</li><li>Collaborates closely with CP Training team to ensure comprehensive understanding of forthcoming changes.</li><li>Conducts post-implementation review to evaluate the implemented solution against business needs and benefits.</li><li>Monitor post-implementation performance and address any issues or concerns to ensure successful adoption.</li></ul> JOB QUALIFICATIONS Four or more years of highly complex administrative experience in the health, housing, social services, or related sectors. Certificates/Licenses/Clearances <ul><li>A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.</li><li>Successful clearing through the Live Scan and the Health Clearance process with the County of Los Angeles.</li></ul> Other Skills, Knowledge, and Abilities <ul><li>Experience working on projects where business problem, opportunity, and solution may be unclear.</li></ul> <ul><li>Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences.</li></ul> <ul><li>Experience developing technical requirements.</li><li>Ability to work with business partners within one or more business process to align technology solutions with business strategies.</li><li>Strong analytical skills including experience using business analysis techniques (e.g. requirements analysis, modeling, user stories, etc.)</li><li>Strong project management and relationship building skills.</li><li>Ability to learn quickly and adapt to shifting priorities.</li><li>Comfort working with data systems and learning new data systems.</li><li>Skill in conducting interviews and facilitating group meetings.</li></ul> <ul><li>Strong listening, negotiation and conflict resolution skills.</li></ul> <ul><li>Some knowledge of LA County programs that are designed to serve the underserved.</li></ul> PHYSICAL DEMANDS StandFrequently WalkFrequently SitFrequently HandlingOccasionally Reach OutwardNA Reach Above ShoulderNA Climb, Crawl, Kneel, BendNA Lift / CarryNA Push/PullNA SeeConstantly Taste/ SmellNA Not ApplicableNot required for essential functions Occasionally(0 - 2 hrs/day) Frequently(2 - 5 hrs/day) Constantly(5+ hrs/day) WORK ENVIRONMENT General Office Setting, Indoors Temperature Controlled Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Health, Housing and Homeless Services (H3) is a division of Contra Costa County Health Services. The Health, Housing and Homeless Services Division integrates housing and homeless services across our health system; coordinates health and homeless services across county government and in the community; and works with key partners such as the Employment and Human Services Department, the Housing Authority, school districts, housing providers, law enforcement and cities to develop innovative strategies to address the communitys health and social needs (https://cchealth.org/h3/).H3 holds multiple roles within Contra Costas Homelessness Continuum of Care (CoC). One of H3s primary roles is functioning as the Homeless Management Information System (HMIS) Lead Agency. The HMIS is the central database to collect, track, analyze and report uniform client and activity data regarding the provision of shelter, housing, and services to individuals and families experiencing homelessness or who at risk of homelessness within the Contra Costa CoC region.The H3 Data Analyst will be responsible for a variety of data and administrative tasks related to the HMIS, including but not limited to HMIS usage across partnering agencies, data management, analysis, dashboard and report development, and monitoring of programmatic and client level data.Salary Range: $26.59 - $30.79, HourlyESSENTIAL FUNCTIONS Collect, maintain, and store HMIS User Agreements. Ensure HMIS end user adherence to workstation security policies Detect and respond to violations of the HMIS Policies and Procedures Collect, maintain, and store HMIS User Agreements. Generate and build reports and dashboards using HMIS reporting tools. Use statistical methods to analyze HMIS program-level data. Work with a variety of H3 and CoC stakeholders to create a prioritized list of data needs and translate to useful reports. Identify and recommend new ways to streamline program operations and processes. Use data to create models that depict trends in homelessness and subpopulation. Provide 1st level HMIS troubleshooting and technical support to program staff. Attend HMIS-related meetings and trainings as requested for licensing and proficiency and as required in the HMIS Policies and Procedures. Monitor data quality at both the program, agency, and system level and work with program managers to develop data quality improvement benchmarks. Provide administrative support to the Homeless Program office including drafting user manuals, wiki guides, creating forms, invoices, and generating reports as needed. Other duties as assigned by the H3 Project Manager, H3 Program Director, and/or H3 Research and Evaluation ManagerJOB QUALIFICATIONS Ability to collaborate effectively and work as part of a team. Strong attention to detail. Strong technical aptitude. Must have experience with online database applications and must be able to quickly learn new specialized computer/database applications. Strong analytical skills. Ability to translate and reconcile agency information needs to software requirements. Candidates should be able to type 45 words per minute or higher and demonstrate proficiency in troubleshooting computer issues. Ability to manage multiple projects, prioritize, and meet deadlines with minimal supervision. Must demonstrate a professional demeanor, be personable, and able to interact with diverse audiences and maintain good communication channels. Effective and professional verbal and written communication skills with staff and other levels of management. Be fingerprinted and pass a criminal background check.Education/Experience Bachelors Degree in Mathematics, Computer Science, or related coursework, or 3+ years in a Data Analyst/Data Mining role Experience in IT strategic planning and IT project management. Experience working in a non-profit or government setting with significant information reporting requirements.Preferred Qualifications Strong organizational and leadership skills. Knowledge in database tools and SQL or other programming languages. Background in program research and evaluation Bilingual, bicultural in Spanish Lived experience of homelessness and/or accessing behavioral health services. Previous experience or training in street outreach and clinical case management. Knowledge of Contra Costa and community resources. Knowledge of the Contra Costa emergency provider network. Prior experience with documentation and billing procedures.PHYSICAL DEMANDSStand FrequentlyWalk OccasionallySit FrequentlyHandling / Fingering FrequentlyReach Outward OccasionallyReach Above Shoulder OccasionallyClimb, Crawl, Kneel, Bend OccasionallyLift / Carry Occasionally - Up to 10 lbsPush/Pull Occasionally - Up to 10 lbsSee ConstantlyTaste/ Smell Not ApplicableNot Applicable Not required for essential functionsOccasionally (0 - 2 hrs/day)Frequently (2 - 5 hrs/day)Constantly (5+ hrs/day)WORK ENVIRONMENTGeneral Office and Homeless ShelterHeluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.Qualifications Education Preferred Bachelors or better in Mathematics or related field.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)#J-18808-Ljbffrby Jobble

Salary: $35.23 - $50.83 P/Hr SUMMARY Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). This position will be providing analytical support to HFH clinical teams as they work to house and improve the health of our clients who are experiencing homelessness. HFH clinical services are provided across DHS street medicine, interim housing, permanent housing, enriched residential care, and more. ESSENTIAL FUNCTIONS <ul><li>Data Collection and Analysis <ul><li>Explores and utilizes diverse data sources for comprehensive reporting, ensuring a holistic representation of program outcomes</li><li>Collaborates with HFH clinical providers to identify, track, and analyze Key Performance Indicators (KPIs)</li><li>Conducts statistical analyses of health data for HFH clinical teams, highlighting program value and guiding impactful process changes</li></ul></li><li>Strategic Reporting <ul><li>Develops tailored reports for internal and external stakeholders, presenting key insights and metrics</li><li>Generates ad-hoc reports providing snapshot views of program status and supports Quality Improvement (QI) projects</li><li>Acts as a thought-partner for the clinical teams, finding creative and effective ways to reflect the value of HFH programs</li></ul></li><li>Tool Development and Maintenance <ul><li>Helps refine program management practices through the creation of new reporting and analytical tools</li><li>Facilitates the design, build, and maintenance of analytical support tools to be used by HFH clinical staff members and by other external stakeholders</li></ul></li><li>Project Management: <ul><li>Provides training and technical assistance on data management and tracking to ensure accurate data collection</li><li>Convenes and facilitates discussions with stakeholders to design and implement tools and reports</li></ul></li></ul> JOB QUALIFICATIONS The ideal candidate has experience working with a client-centric relational database. They are comfortable with using various tools to analyze large datasets and have taken the lead on projects where the best path forward is unclear. Education/Experience A Bachelor's degree or higher from an accredited college or university in Public Health, Public Administration, Business Administration, Healthcare Administration, Healthcare Management, Biostatistics, Epidemiology, Social Work, Community Development, Criminal Justice or a related field - OR - One (1) year analyzing and making recommendations that address organizational management issues such as planning, program development, project management, budget development, and program evaluation of health and human services for high-risk populations (e.g. homeless, justice-involved, mentally ill, substance use disorder or medically complex). Certificates/Licenses/Clearances <ul><li>Successful clearing through the Live Scan process with the County of Los Angeles.</li><li>In accordance with "Ban the Box" legislation HFH adheres to a fair chance process.</li></ul> PHYSICAL DEMANDS StandNot Applicable WalkNot Applicable SitNot Applicable HandlingNot Applicable Reach OutwardNot Applicable Reach Above ShoulderNot Applicable Climb, Crawl, Kneel, BendNot Applicable Lift / CarryNot Applicable Push/PullNot Applicable SeeConstantly Taste/ SmellNot Applicable Not ApplicableNot required for essential functions Occasionally(0 - 2 hrs/day) Frequently(2 - 5 hrs/day) Constantly(5+ hrs/day) WORK ENVIRONMENT Currently Remote Work and Home Office Setting with a Potential Transition to a General Office Setting, Indoors Temperature Controlled Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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